johnmac's rants

Sunday, October 11, 2009

T-Mobile's Sidekick Outage -- and Barbara McMullen's experience II

T-Mobile's Sidekick Smart Phone Service, powered by Microsoft's Danger Data Service has been out of commission for over a week and now the users are warned that their data, stored on Danger's Servers, may have been lost and that the data that remains on their Sidekick devices is at jeopardy, putting customers contact and calendar information at risk to disappear.

Some johnmac comments:
1. There was never a problem like this prior to the Microsoft acquisition of Danger.
2. There has been little media coverage of this problem although I suspect that multi-thousands of users are affected.
3. It would seem that, given all of its technical expertise, Microsoft could come up with some way to replicate the original Danger SideKick to Danger backup. Failing that, it should be able to provide a USB backup to Outlook.
4. Perhaps Google can jump in witha Sidekick to G-Mail, G-Calendar, etc. If so, game over and a lot of Androids get sold.

The latest missive:

Sidekick customers, during this service disruption, please DO NOT remove your battery, reset your Sidekick, or allow it to lose power.
Updated: 10/10/2009 12:35 PM PDT
Dear valued T-Mobile Sidekick customers:
T-Mobile and the Sidekick data services provider, Danger, a subsidiary of Microsoft, are reaching out to express our apologies regarding the recent Sidekick data service disruption.
We appreciate your patience as Microsoft/Danger continues to work on maintaining platform stability, and restoring all services for our Sidekick customers.
Regrettably, based on Microsoft/Danger's latest recovery assessment of their systems, we must now inform you that personal information stored on your device - such as contacts, calendar entries, to-do lists or photos - that is no longer on your Sidekick almost certainly has been lost as a result of a server failure at Microsoft/Danger. That said, our teams continue to work around-the-clock in hopes of discovering some way to recover this information. However, the likelihood of a successful outcome is extremely low. As such, we wanted to share this news with you and offer some tips and suggestions to help you rebuild your personal content. You can find these tips in our Sidekick Contacts FAQ. We encourage you to visit the Forums on a regular basis to access the latest updates as well as FAQs regarding this service disruption.
In addition, we plan to communicate with you on Monday (Oct. 12) the status of the remaining issues caused by the service disruption, including the data recovery efforts and the Download Catalog restoration which we are continuing to resolve. We also will communicate any additional tips or suggestions that may help in restoring your content.
We recognize the magnitude of this inconvenience. Our primary efforts have been focused on restoring our customers' personal content. We also are considering additional measures for those of you who have lost your content to help reinforce how valuable you are as a T-Mobile customer.
We continue to advise customers to NOT reset their device by removing the battery or letting their battery drain completely, as any personal content that currently resides on your device will be lost.
Once again, T-Mobile and Microsoft/Danger regret any and all inconvenience this matter has caused.
Service Disruption FAQs| Disruption Credit FAQs| Disruption Discussion
Password/Sign-in Text Message FAQs | Password/Sign-in Discussion


  • From Cringley on InfoWorld --

    Microsoft screwup puts T-Mobile users in Danger
    By Robert X. Cringely
    - snip-

    By Blogger johnmac, at 6:56 PM  

  • Wow! Total Mis-management? YES! Sabotage? Maybe! Call your attorney!

    By Blogger johnmac, at 7:32 AM  

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